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SpeedyCourse Help Center
Provider Response Guidelines

SpeedyCourse allows Providers or their representatives to respond to reviews about their courses. It’s a great way to interact with learners and show that you value their feedback. It’s also an opportunity to clarify misunderstandings or issues.

Here are some guidelines on how to respond to a learner review:

 

Designation

If necessary, please coordinate with your management or business partners to make sure that you’re the one authorized to respond to the review.

 

Professionalism

Your response will be posted below the review that you’re responding to and will be available for public viewing. The way you write your response will demonstrate how your business handles customer feedback and concerns.

 

Inappropriate Content

Do not use offensive and inappropriate language, including but not limited to: profanity, obscene or vulgar language, hate speech or prejudiced comments, racial or ethnic slurs, hostile or threatening language, and personal insults. We reserve the right to delete any response that we think crosses the line.


Relevance

Respond to the review, not the reviewer. Please do not attack, mock, insult or harass the reviewer or post comments that are derogatory or irrelevant to the course or the review. If the reviewer did something inappropriate that affected the class, we may post your response, subject to these guidelines.

If you believe that the review was fraudulent, offensive, irrelevant, inappropriate, or it violated our Review Guidelines in any way, please contact us so we can evaluate and take appropriate action.


Personal Privacy

Please do not post any personal information about any reviewer.


Boost Campaign

Please do not hire reviewers to post positive reviews or threaten or coerce a reviewer to take down a negative review.


Promotion / Spam

Do not post commercial or self-promotional content or URL of any kind. Do not promote or seek help on illegal activities or post links to illegal or copyrighted materials. We reserve the right to reject any URL.

 

We have admins on board who work hard to make sure that the Reviews Section remains a nice, informative place for all members of our learning community. We may remove your review or even ban your account if we think that your review does not comply with these guidelines.

 

 

SpeedyCourse reserves the right to remove a review or provider response at any time or for any reason. It is at our sole discretion and no one else’s that we decide when a review or provider response is against our guidelines. The reviews and provider responses posted on SpeedyCourse are individual and highly subjective opinions. The opinions expressed in reviews and Provider responses are those of SpeedyCourse learners and providers, respectively. We do not endorse any of the opinions expressed by reviewers or in provider responses. We are not affiliated with any provider or entity listed or reviewed on this web site..

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